Terms of Use

Welcome to duckduckbaby! We want to make sure you're aware of some important information. This document is like an online agreement, and it's in line with the Information Technology Act, 2000. We're following the guidelines and rules for online platforms like ours, as stated in the Information Technology (Intermediaries guidelines) Rules, 2011.

Please take a few moments to read through these conditions. They explain our rules and how things work when you use the duckduckbaby app or website. When you use our platform, it's like giving us a nod of approval that you agree to follow these conditions.

1. Who is eligible to use our platform and services?

You must be of legal age, which means at least 18 years old and capable of entering into contracts according to Indian law if you wish to use our app/website. If you're under 18 and want to use our services, it's essential to engage your legal guardian, following applicable legal requirements.

If you're using the app/website on behalf of a corporation, company, institution, association, or any other entity, you should have the necessary authorization from that entity.

Please be aware that duckduckbaby has the right to deny access to new users or to terminate access for existing users at any time, and this can be done without providing specific reasons for such actions.

2. How do I manage my user account, password, and security on the platform?

By using the Platform, you are responsible for keeping your display name and password confidential, and you will be liable for all activities occurring under your display name and password. If you provide incorrect, outdated, or incomplete information, we have the right to suspend, terminate, or block your membership on the Platform.

You also agree to inform duckduckbaby immediately if there's any unauthorized access or breach of your account. Please make sure to log out of your account after each session.

Additionally, to enhance customer security and privacy and protect your sensitive information, duckduckbaby may sometimes monitor users and their device associations when using the app or website.

3. What measures are taken to protect user data?

Kindly take a moment to go through our Privacy Policy, which regulates your interactions with duckduckbaby. We treat the personal information you provide us during your use of duckduckbaby with the utmost confidentiality, following our Privacy Policy, as well as applicable laws and regulations. If you have any objections to the transfer or usage of your information, we kindly request that you refrain from using the website.

4. What are the payment and pricing policies on the platform?

When you use any of the available payment methods on our platform, please note that we won't be held responsible for any losses or damages, whether direct or indirect, that may occur due to the following reasons:

  • If a transaction occurs without proper authorization.
  • If it exceeds the agreed-upon limit between you and your bank.
  • Any payment-related issues arising during the transaction.
  • If a transaction is declined for any other reason.

All our prices include Value Added Tax and Central Sales Tax, unless otherwise specified. The prices displayed in your shopping cart always represent the most current rates shown on the product display page. Adding a product to your cart or wish list does not guarantee the price at that specific moment. It's possible that a product's price may change between the time it's placed in your cart or wish list and the time of purchase. Please be aware that products marked as 'Out of Stock' are unavailable for purchase.

All payments for purchases and services on the platform must be made in Indian Rupees, as accepted in the Republic of India. The platform does not support transactions in any other currency for purchases.

For purchases equal to or exceeding INR 2,00,000 (two lakhs only), you will need to upload a copy of your PAN card within the prescribed time frame from the date of purchase. Failure to do so will result in the automatic cancellation of your purchase. Your order will also be canceled if there is a discrepancy between the name on your duckduckbaby account and the name printed on the PAN card.

Please note that providing a copy of your PAN card is a one-time requirement, and you won't need to submit it again.

5. How can users communicate with the platform?

When you access duckduckbaby, your interactions with us are electronic in nature. When making an order on our platform, it's essential to provide a valid phone number. We may get in touch with you through various means, including email, SMS, phone calls, or by posting notifications on the app/website, as well as other communication methods. For the purpose of our business transactions, you agree to receive various types of communications from us, which may include transactional, promotional, or commercial messages, concerning your use of the website and any orders you place on it.

6. What is the process for ordering and the details of product delivery?

Before completing your purchase, we will verify your shipping address and pin code using our duckduckbaby database. If, for any reason, your order cannot be delivered by our logistics service providers or the area is not covered, we will ask you to provide an alternative shipping address. While you can make purchases from anywhere in the world, please ensure that both the payment and shipping address are within India.

Should you submit an alternative delivery address, you take responsibility for accepting and collecting the package from this alternative location. Confirmation from the logistics service provider that the delivery to the alternative address was successful will be considered as delivery acceptance by both you and duckduckbaby. In this regard, duckduckbaby holds no liability.

For more information on delivery and returns, please refer to our Shipping and Returns Policy.

7. What are the guidelines for handling intellectual property?

All content displayed on the app/website, including text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of duckduckbaby, its affiliates, associates, or its content suppliers, and is protected by Indian and international copyright, authors' rights, and database right laws. The compilation of all content on the app/website is the exclusive property of duckduckbaby, its affiliates, associates, or its content suppliers and is protected by Indian and international copyright and database right laws. All software utilized on this app/website is the property of duckduckbaby, its affiliates, associates, or its software suppliers and is protected by Indian and international copyright, authors' rights, and database laws.

Duckduckbaby grants you a limited license to access and make personal use of the app/website. However, you are not authorized to download (other than page caching) or modify it or any portion of it without the express written consent of duckduckbaby. This license does not encompass any resale or commercial use of the app/website's contents, any collection or use of product listings, descriptions, or prices, any derivative use of this app/website or its contents, or any downloading or copying of account information for the benefit of another seller.

8. What is expected from users in terms of their conduct on the platform?

You must refrain from using the website in a manner that may lead to interruptions, damage, or impairment of the app/website or disrupt access to it. You acknowledge that you are personally responsible for all electronic communications and content sent from your computer to us. You must utilize the website for lawful purposes exclusively. Prohibited uses of the website include but are not limited to the following:

  • Using it for fraudulent purposes, or in connection with a criminal offense or otherunlawful activity.
  • Sending, using, or reusing material that does not belong to you or is illegal, offensive, deceptive, misleading, abusive, indecent, invasive of another's privacy, insulting or harassing based on gender, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic, or menacing.
  • Promoting activities like money laundering, gambling, or enmity between different groups based on religion or caste with the intent to incite violence.
  • Engaging in activities harmful to minors, impersonating another person, threatening national integrity or security, or any other unlawful actions.
  • Distributing software viruses or other computer code intended to disrupt, destroy, or limit the functionality of any computer resource.
  • Conducting political campaigning, commercial solicitation, chain letters, mass mailings, or any spam.
  • Deceiving or misleading the addressee about the origin of messages.

Please utilize the website responsibly and within the bounds of the law.

9. What are the platform's policies regarding liability and disclaimers?

duckduckbaby does not guarantee the following:All materials, products (including software), and services provided on or made accessible to you through the Platform are offered on an "as is" and "as available" basis without any express or implied representations or warranties unless specifically stated in writing. To clarify, duckduckbaby does not guarantee the following:

  • Continuous availability of the Platform; it may not always be accessible.
  • The completeness, truthfulness, accuracy, or absence of misleading information on the Platform.

Please note that the sale of products on the Platform is subject to various state laws. If duckduckbaby cannot deliver such products due to legal implications arising from different state laws, we will either issue a refund or credit for the amount, if any, that we received in advance from the sale of such products that couldn't be delivered to you.

10. Under what circumstances can user accounts be terminated?

Duckduckbaby reserves the right to suspend or terminate your access to duckduckbaby or any of its services if, at its sole and absolute discretion, it believes that you have violated, breached, or manipulated any term of these Terms of Service or acted unethically in any manner. It's important to note that these Terms of Service will remain in effect indefinitely unless duckduckbaby decides to terminate them.

In the event of termination by either you or duckduckbaby, any content or materials related to your use of the service may be deleted by duckduckbaby. Duckduckbaby will not be liable to you or any third party for such actions, although transaction details may be retained for tax or regulatory compliance purposes.

Furthermore, duckduckbaby may unilaterally terminate your account based on the conditions mentioned in the Terms of Use under the "User Conduct" section. Please be aware that any duckduckbaby credits earned through goodwill compensation, loyalty or referral programs, promotional campaigns, or gift cards purchased on other platforms may be forfeited in such cases. The decision on returns/refunds for these users will be solely at the discretion of duckduckbaby.

If you use a false email address or engage in unlawful or fraudulent activities that may cause inconvenience, violate company policies, or mislead duckduckbaby by using multiple addresses or phone numbers with malicious intent, duckduckbaby reserves the right to deny access to the platform and terminate accounts, including linked accounts, without prior notice to you

11 .What are the guidelines for writing product reviews on the platform?

Product Review and Rating can be given only by verified buyers of a product. Verified Buyers of a product are those buyers who have purchased the product and the product is delivered to the buyer.

Duckduckbaby reserves the right to not include the product review that includes any one or more of the following:

  • Inappropriate, Offensive or Illegal Content - like promotional information or phone numbers.
  • Information not related to the product - Shipment/Delivery Experience, availability, ordering, etc.
  • Inaccuracies in product information & product catalogue.
  • References - to other retailers, pricing, personal information, etc
  • Copying and pasting text from other reviews, guides, or sources.
  • Comments on other reviews posted on the product page.
  • Foreign language content.
  • Off-topic information or obscene content.
  • Irrelevant user IDs or email IDs used for posting reviews.

12 .How are disputes between users and the platform resolved?

If you believe that objectionable content is hosted on the app/website or that your rights are being infringed, please promptly inform the Grievance Officer by following the procedure outlined below. The app/website will make every effort to remove such content after conducting an investigation as swiftly as possible.

You must refrain from making false or untrue allegations when using the notification procedure. If any misuse of the reporting process is detected, duckduckbaby retains the right to terminate your account and may take appropriate legal action.

Upon receiving a notice, duckduckbaby will take the necessary steps to remove infringing or objectionable content. These actions are taken without admission of liability and without waiving any rights, remedies, or defenses, all of which are expressly reserved. Duckduckbaby will also attempt to send a copy of the notice to the alleged infringer or defaulting party.

By submitting a notice, you grant duckduckbaby the right to use, reproduce, publish, and display its content worldwide through any medium or manner known or developed in the future. This includes forwarding the notice to the involved parties providing the allegedly infringing content. In case of any default on your part, you agree to indemnify duckduckbaby for any claims brought by third parties against duckduckbaby related to the submission of a notice.

It is crucial to reiterate that duckduckbaby's role and responsibility end upon the removal of the alleged infringing or objectionable content as mentioned in the notice. Duckduckbaby will not be held liable for or involved in trying to resolve, contest, mediate, negotiate, or reconcile disputes or differences between the person reporting objections and the user against whom the objections are raised.

13. How are modifications and updates to the platform handled?

When you use any services provided by us through the platform, like Product Reviews or Seller Reviews, you must follow the rules, guidelines, policies, and terms applicable to those services. These rules are considered part of these Terms of Use.

We have the right, at our discretion, to change, modify, add, or remove parts of these Terms of Use without prior written notice. You should check these Terms of Use regularly for updates. If you continue using the platform after we make changes, it means you accept and agree to the new terms.

As long as you follow these Terms of Use, we grant you the privilege to access and use the platform. By accepting these Terms of Use, you also agree to be bound by duckduckbaby's policies, including the Privacy Policy, even if they are updated.

14. Which laws govern the use of the platform?

These conditions are governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Delhi.

15. How can users reach the grievance officer for conflict resolution?

In accordance with Information Technology Act 2000 and rules made there under and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:

Name: Kunal Batra

Complete address: 212-213, IHDP Business Park, Sector 127 Noida, 201304

Contact us: hello@duckduckbaby.in

Phone: 9654267422

Customer Support: You can reach our customer support team to address any of your queries or

complaints by clicking the link, selecting your order: https://www.duckduckbaby.in/contactus