1. How does the delivery process work?

Upon receiving your order, our quality assurance team conducts a rigorous inspection of your products to ensure their perfect condition. Once they successfully pass the final quality check,they are carefully packaged and entrusted to our reliable delivery partner. Our delivery partners then make every effort to deliver your package to you as promptly as possible. If they encounter any difficulties reaching your specified address or coordinating a suitable delivery time, they will reach out to you for resolution.

2. What are the Shipping Speeds and Charges?

We display information about shipping time and fees, in your shopping cart as well as on the product pages, depending on the items and the delivery destination. Standard shipping costs that we charge are as under:

We display information about shipping time and fees, in your shopping cart as well as on the product pages, depending on the items and the delivery pin code.

Standard shipping times are as under:

Delhi-NCR: 1-2 Business Days Rest of India-1-7 Business Days

Standard shipping costs that we charge are as under:

Order Value<=299: Rs 49 Order Value>299: Free

3. How can I track my package?

You can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.

To monitor the progress of your package:

• Navigate to “Order History” section through “Account” Section
• Select the specific order
• On the order tracking page, you will find comprehensive delivery The order status will include information about the courier partner.
• Additionally, click on the tracking ID provided under the courier partner's name to be directed to their webpage for real-time order status updates.

4. What should I do if my package is marked as delivered but I haven’t received it?

If your package is marked as "delivered" but you have not actually received it, please reach out to us from the “Contact Us” section within 2 days from the date it was marked as delivered and we will try our best to find the missing products.

5. My order will be delivered in multiple shipments? What does this mean?

If your order contained multiple items, and you've only received some of them, it's possible that the remaining items were dispatched separately in a different shipment. No need to be concerned; this is a standard practice. It means that various parts of your order may have originated from different fulfilment centers we operate. Be assured that any shipping or Cash/Pay on Delivery charges, if applicable, will only apply to the first package you receive.

6. Will the delivery fee be refunded if I cancel my order, and how is it handled for prepaid orders?

The delivery fee will be refunded if the order is canceled before it is shipped, however, if the order has been dispatched and you are unable to receive it, resulting in its return to the fulfillment center, then only the order value will be refunded, and the delivery fee will not be refunded.

7. How are items packaged?

Our items are carefully packaged in boxes that are protected by an outer biodegradable packing. Delicate items receive extra protection with additional layers of bubble wrap or similar protective packaging.

8. What if I have received a partial order, or an empty/void package, or if pilferage was observed?

Please contact us within 72 hours of delivery from the “Contact Us” section. If you fail to do so within defined timelines, we will not be able to process your claim. While we conduct our investigation, please take note of the following:

• Do not use the item for which you are raising a claim. 
• Be prepared to provide details about the case, including answering a few questions to  help us understand the situation. 
• Take snapshots of the packet and any other boxes, especially focusing on any signs of  tampering or damage. 
• Do not dispose of the packaging for 3 - 4 days after delivery, as we may need to retrieve  it for our investigation. 
• Refunds will be issued after the investigation. 

Please be aware that you may not be eligible for a refund if you fall into any of the following scenarios:

• Failure to provide sufficient information about the case. 
• Failure to provide snapshots of the packet and box (if applicable). 
• If you have used the item for which the claim was raised. 
• In the case of a missing component from a multi-component item (e.g., basket missing  from stroller, etc.), only exchange or return options may be provided based on  serviceability and product type. 

9. When will I receive refund for prepaid package that is marked “undeliverable”?

We provide a complete refund immediately in the original payment mode after the tracking status is marked as "undeliverable". The timelines for this refund will be as under:

• Online Refund for payments made online through channels like CC/DC/UPI/Netbanking - Anticipate a waiting period of 5 to 10 days following refund initiation, contingent on your bank partner.
• NEFT for COD Orders - Typically, it takes 1 to 3 business days after the refund is initiated and customer shares his/her bank details for refund.

10. Why might an order be considered undeliverable?

An order may be undeliverable if:

• The recipient declines the delivery, especially if they were not anticipating a gift, they might assume it was sent to them by mistake. In such instances, we will issue a refund to the gift purchaser and notify them via If you decide to reorder the gift, we recommend telling the recipient to expect a surprise.
• The address was Verify the shipping address in Your Orders by selecting the relevant order.
• There are local and regional restrictions in your We adhere to government guidelines that allow us to accept orders for a wide range of products. However, in areas identified as restricted zones under government regulations, we may limit orders to essential products.
• Your package gets damaged during its journey to you, the carrier might send it back without trying to deliver When this happens, we take care of returning the package to our centre. After we finish this process, you'll receive an email confirming the return and, if applicable, details about your refund.
• There are severe weather conditions in your area

11. Is it possible to make an online payment upon delivery?

Yes, you can make an online payment for COD orders upon delivery, provided that this option is offered by our logistics partner for your specific Pin code.

12. Will I receive a phone call from the logistics partner prior to order delivery?

No, you will not receive a phone call. However, you will receive an SMS notification when your order is on its way for delivery.

13. I was asked to pay excess amount by delivery partner, what should I do?

You are not required to make any payments beyond the amount specified on your invoice. If the delivery partner refuses to accept the amount stated on your invoice, you can get in touch with our customer care team before collecting the order. If the issue still persists, please refrain from accepting the order. We will conduct an inquiry into the situation, and will arrange for the delivery of your order once more.

14. How can I change my delivery address and reschedule a delivery?

Currently our systems do not allow for rescheduling the delivery nor it allows to change delivery address, however if such a situation arises, please get in touch with us at our customer support desk, and we will make an effort to accommodate your request.

15. Why isn't Cash/Pay on Delivery available in my area?

The availability of Cash/Pay on Delivery is contingent upon our courier partner's ability to accept payment upon delivery in your specific location.

Our courier partners have established payment on delivery limits for delivery based on the destination, and it's possible that your order value has exceeded this limit. To verify if Cash/Pay on Delivery is available in your area, kindly input your pin code on the product page.

16. What if my order has been falsely marked as delivered but in reality it has not delivered?

1. Verify the shipping address in Your Orders by selecting the relevant order.
2. Wait for a period of up to 24 hours. Sometimes, delivery agents may inadvertently scan a  package as 'delivered' even though it is still in transit.
3. If your order has not been delivered even after waiting for 24 hours, please feel free to reach  out to us from the contact us section within 7 days from the time it was marked as delivered.

17. Our Courier Partners -